Client Technical Support/Helpdesk

EFI offers world class services to ensure you get the maximum value from your Digital StoreFront and PrintSmith Site state-of-the-art software solution.

EFI™ considers high levels of software product quality and customer satisfaction critical to the success of our business partners and our strategy. We also know that the value and productivity gains of our technology such as Digital StoreFront^® (DSF) extend far beyond the installation of the product but for the lifetime of the product. With the appropriate level of services and support of the software and hardware, we are confident that the customers will reap these lifetime gains and will be repeat customers.

EFI’s eCommerce Solutions Services cover the following areas:

Professional Services

• Implementation Services.
• Report Creation/Report Generation.

Other Services offered

• On-site installation and configuration.
• On-site consultation.
• Additional on-site training.
• Technical product training.

Support Plan Years

• Year One of support is purchased along with the software solution to ensure a seamless transition to its many benefits.
• Other support packages are available for additional years.

End User Support Services Include:

• Direct (phone and email) end user support.
• Software updates.
• On-line access to product information.

For more information please speak with your EFI sales or service representative.