Client Support/Helpdesk
Below are details to contact our world class support staff for your EFI solution:
One EFI Support : All Products
North America: 855-EFI-4HLP, (855-334-4457)
Support Hours: Monday – Friday, 5:00am – 5:00pm Pacific Standard Time
EFI Monarch
Support for Monarch, Hagen OA and the Hagen Printers Management System
North America:
Email: MonarchSupport@efi.com
800 284-5926 or 651 365-5500
Support Hours: Monday – Friday, 7:00am – 7:00pm
EMEA:
Email: EuropeSupport@efi.com
UK: 0800 783-2737 or EU: +49 2102 745-4500
Support Hours: Monday – Friday, 8:00am – 5:00pm GMT
Australia:
Email: apmissupport@efi.com
Phone: +61 02 9922 9300
EFI Pace
North America:
Email: Pace.Support@efi.com
800 624-5999 option 3
Support Hours: Monday – Friday, 8:00am – 8:00pm EST
EMEA:
Email: PaceEurope@efi.com
UK: 0800 783-2737 or EU: +49 2102 745-4500
Support Hours: Monday – Friday, 8:00am – 5:00pm GMT
World Wide:
Pace Knowledge Base: http://pace-kb.efi.com
University of Pace: http://pace-learn.efi.com
EFI PrintSmith
For U.S. EFI PrintSmith Professional Services and Training
Phone Number: 1-800-426-4963
Fax Number: 480-538-5804
Email: printsmith.sales@efi.com
Postal Address:
EFI, Attn.: Training Enrollment, 17250 N. Hartford Dr., Scottsdale, AZ 85255
For International EFI PrintSmith Professional Services and Training
Phone: 480-538-5800
Fax Number: 480-538-5804
Email: printsmith.sales@efi.com
Postal Address:
EFI, Attn.: Training Enrollment, 17250 N. Hartford Dr., Scottsdale, AZ 85255
EFI PrintSmith´s CustomerAssist programs offer support options for the PrintSmith system. The programs are designed to help companies´ with all solution issues. Plans include software updates, Internet communications and one-on-one phone support.
EFI Radius
For local support in North America:
Phone: 1-312-488-1227
For online support in NorthAmerica: radius.ussupport@efi.com
For local support in Europe:
Phone: +44 1246 298000
For online support in Europe: radius.eusupport@efi.com
EFI PrintStream
For EFI PrintStream product support and professional services inquires
Phone Number: 1-415-462-7225
Email: printstream-support@efi.com
EFI Prism and QTMS
For EFI Prism product support inquires
Australia
Tel: +61 (0) 7 3252 5699
Fax: +61 (0) 7 3216 0926
Email: support@prism-aus.com
New Zealand
Tel: +64 (0) 9 356 3777
Fax: +64 (0) 9 356 3779
Email: support@prism-nz.com
North America
Tel: +1 978 284 6201
Tel: +1 978 658 4179
Email: helpdesk@prism-support.com
South Africa
Tel: +27 (0) 31 462 3734
Fax: +27 (0) 31 462 2393
Email: helpdesk@prism-support.com
United Kingdom & Europe
Tel: +44 (0) 1206 761300
Fax: +44 (0) 8445 791 658
Email helpdesk@prism-support.com
EFI Proteus
For Proteus Support, you can call, email or enter online their service requests.
US
Phone: 412-690-3038
Email: proteussupport@efi.com
EMEA
Phone: +49 2102 745 4500
Email: europe_support@efi.com
Australia
Phone: +61 02 9922 9300
Email: apmissupport@efi.com
EFI AutoCount
EFI Auto-Count with Monarch
1.800.284.5926 (option 4) email is monarchclientsupport@efi.com
EFI Auto-Count Stand Alone
North America: 1.800.284.5926
UK: 0.800.783.2737
EFI Logic
US
EFI Lebanon - Logic or Covalent Support
5 Commerce Avenue
West Lebanon, NH 03784
Main Phone: (603) 298-2400
Logic Email: logic.support@efi.com
Covalent Email: covsupport@efi.com
EMEA
Phone: +49 2102 745 4500
Email: europe_support@efi.com
Australia
Phone: +61 02-9922-9300
Email: apmissupport@efi.com
About EFI Print Management Customer Support Sites
If you want to enter and monitor service requests, use EFI´s new online Support Center. By entering service requests online, you have a history of all service requests and responses and can post issues around the clock.
EFI PSI
US
Phone: 412-690-3110
Email: psisupport@efi.com
EMEA
Phone: +49 2102 745 4500
Email: europe_support@efi.com
Australia
Phone: +61 02 9922 9300
Email: apmissupport@efi.com
EFI Print Management Customer Support on the Web
Access the EFI-PSI Customer Portal at http://psisupport.efi.com. Here you will find a wealth of documentation, information and software downloads to help you keep PSI running smoothly (login required).
Use EFI´s online Support Center to enter service requests online 24/7 (login required). Support Center will provide you a detailed history of all your company's service requests and responses, allowing you to follow up on your schedule and avoid waiting on the phone.
EFI PrintFlow
EFI PrintFlow with Hagen OA
Phone: 800 284 5926
Email: oasupport@efi.com
EFI PrintFlow with Logic SQL
Phone: 603 298 2440
Email: logic.support@efi.com
EFI PrintFlow with PSI
Phone: 412 690 3110
Email: psisupport@efi.com
EFI PrintFlow Stand Alone
Phone: 800 284 5926
Email: oasupport@efi.com
EMEA
Phone: +49 2102 745 4500
Email: europe_support@efi.com
Australia
Phone: +61 02 9922 9300
Email: apmissupport@efi.com