Client Support/Helpdesk

Meeting your expectations for system support is important to us.

To ensure optimum EFI Pace performance and to assist any type of user in their unique situation, we offer support from a variety of sources including the Customer Support Hotline, System Documentation, online Knowledgebase and our flexible training program.

Customer Hotline

For immediate access to live support and expert advice, we offer the customer hotline. The customer hotline employs a diverse mix of qualified individuals who have received extensive education on EFI Pace in addition to their own hands-on experience. The staff includes people who have supported the EFI Pace software since its inception as well as professionals from related industries. To best serve our customers, Support is available as follows:


North America
Hours : 8:00am - 8:00pm EST, Monday - Friday
Email : Pace.Support@efi.com
Phone : 800-624-5999 (option 3)
Contact : EFI Pace Team Contacts Guide

Europe
 Email: PaceEurope@efi.com
UK: 0800 783-2737 or EU: +49 2102 745-4500
Support Hours: Monday – Friday, 8:00am – 5:00pm GMT

World Wide
eService Portal : Support Request Form Click to Open in New Window
University of Pace : http://pace-learn.efi.com
Pace Knowledge Base: http://pace-kb.efi.com
Version Comparison Tool : Click Here To Begin Comparison