What is Color Gamut?
Color gamut is the range of color that a particular color system can reproduce.
It is sometimes called a “footprint” in the printer world. For example, a color
monitor has a larger gamut than a CMYK printer. This means that there are some colors
that a color monitor can reproduce that a CMYK printer simply cannot.
What is a densitometer?
It is a device or instrument used to calibrate color printers by reading the amount
of light reflected by a color swatch. Reflection densitometers are used to read
the density of CMYK values as well as process color inks on various printing mediums.
What is a spectrophotometer?
A photometric device for the measurement of spectral reflectance, transmittance
or emission (monitors). The measured values are reported graphically (e.g., the
spectral curve of the measured object) and numerically (e.g., at intervals across
the visible spectrum). A spectrophotometer is a more accurate measuring device than
a densitometer. EFI has available the ES-1000 Spectrophotometer for some of its
print servers. It can be used for calibrating and creating ICC color profiles. For
more information about the EFI spectrophotometer, go to the
EFI Color Profiler Suite page.
What is a Duotone?
It is a two-color printed image, usually a photograph. This image type is created
by combining two colors with a grayscale image, resulting in a color-tinted photo.
What is GCR or Gray Component Replacement?
In process color work, this technique means subtracting as much cyan, magenta, and
yellow ink or toner as possible in equal proportions from the process colors in
dark areas and replacing the deficit with process black. This technique adds to
the density of the black, which is usually already present in dark areas. The advantage
of doing this technique is it reduces the total area coverage of ink or toner transferred
to the printing medium (e.g., paper, transparency, etc.) and decreases the muddiness
in dark areas. The advantages are better output at a lower cost since black ink
and toner is cheaper, improved dot gain, and lower overall ink and toner usage.
What antivirus solution will EFI authorize
for use with Windows-based Fierys?
Testing is being performed on the retail version of McAfee Virus Scan. If EFI determines
that there are no major technical problems, EFI plans to authorize customer installation
of McAfee in accordance with EFI instructions on upcoming Fiery® server products,
as specified by EFI.
What is EFI’s response to SNMP vulnerabilities
such as those reported in CERT® Advisory CA-2002-03?
EFI has prepared an update to the SNMP service on Fiery controllers that addresses
the advisory. Contact your service technician or customer support representative
regarding availability for your product. For customers who are concerned about other
SNMP vulnerabilities, EFI has prepared a downloadable updater, which can disable
SNMP on the Fiery. When the update is installed, certain Fiery and third party utilities
may have reduced functionality. Contact your service technician or customer support
representative for more information.
What is Port Filtering?
Port Filtering enables a Fiery administrator to direct the Fiery to close certain
unnecessary ports. Port Filtering enables the following ports to be closed: SMPT
25, SNMP 161-162, LPD 515, EFI SDK 8021-8022. All other major ports are closed on
the Fiery by design. In addition, EFI SDK and RQM ports may also be disabled. Disabling
ports may cause remote clients (such as Fiery Driver, EFI Command WorkStation® 3
and 4, Fiery Remote Scan (FRS) and other EFI SDK-dependent clients) not to function.
Local clients should retain most functionality. Port Filtering is available only
on selected Fierys. Please check your Fiery documentation or contact your sales
representative to check on the availability of Port Filtering for your device.
When is job data written to/stored on the
Fiery Hard Disk Drive (“HDD”) and the Fiery Random Access Memory (“RAM”)?
Fierys offer three print queue choices: Direct, Hold, and Print. When a job is printed
to the Direct Queue, the job data is most secure. Direct Queue printing is explained
in detail in the next question. When a job is printed to the Hold or Print queue,
it is spooled to the Fiery HDD (in its pre-rasterized form). After a job is RIPped,
its rasterized form can be held and saved on the Fiery HDD for printing later, or
may be “waiting” for engine availability and is saved in RAM while doing so. After
a job is finished printing, it may remain on the HDD (in case of reprinting) in
its pre-rasterized state.
Do Fierys have a Bypass HDD feature?
No, but Fierys do have a Direct Queue feature. These jobs are processed as soon
as the current job finishes, skipping over other waiting jobs and in many cases
do not write to the HDD. PDF, TIFF and variable data jobs as well as jobs sent via
SMB and LPR are routed, in most cases, directly to the Print Queue when sent to
the Direct Queue. However, jobs sent via the Direct Queue may also be written to
the HDD in certain cases, including the following:
- The job is instructed to collate or use reverse order printing, and it exceeds the
available printer memory.
- On Windows and Linux based systems, the Fiery software may overflow the available
RAM and use the HDD as a memory buffer.
What is Secure Print?
The Secure Print function is available on select newer Fierys and requires the user
to enter a job-specific password at the Fiery to allow the job to print. This function
is available only on selected Fierys. Please check your Fiery documentation or contact
your sales representative to check on availability of Secure Print for your device.
What is Job Log Protect?
Job Log Protect enables only the system administrator/operator to view password-protected
job logs on the server. This feature is available only on selected Fierys. Please
check your Fiery documentation or contact your sales representative to check on
the availability of Job Log Protection for your device.
Why do I get “Error…Output Device is busy,
turned off, or has an incompatible system version. Check Status and network and
try again.” when opening the ColorWise Pro Tools application from the Command WorkStation
You may be able to connect Command Workstation 3.x but will receive an error message
when you try to connect to ColorWise® Pro Tools. An incorrect device name was entered
when configuring the Command WorkStation server connection. To resolve this issue,
the correct device name must be used. The device name can be found in the user manuals
or on the Fiery Configuration Page. The device name is the first word in bold letters
right below Printer Setup. The device name is case sensitive and must be entered
exactly as displayed on the Fiery Configuration page. Some examples of device names
for specific Fiery models include 20C-M, DC12, and 900-950.
My EFI Command WorkStation is successfully
connecting to the Fiery. When attempting to use ColorWise Pro Tools, I can't connect
and get an error message.
You may occasionally be able to connect to the Command WorkStation but get an error
message when trying to connect to ColorWise Pro Tools (CWPT). When you configure
the CWPT connection you must use the correct device name for the Fiery you are connecting
Most of the Fiery utilities, such as Command WorkStation and CWPT, require the Fiery
controller’s IP address and device name. Both of these items are listed on the Configuration
page. To print this useful document, choose the Menu button on the Fiery controller
or copier LCD, then Print Pages, then Configuration to print the Configuration Page.
The IP address is listed under Protocol Setup and the Device Name is the first word
in bold letters right below Printer Setup. The Device Name must be entered in the
same case-sensitive manner that is printed on the Configuration Page. Some examples
of Device names for specific Fiery models are 20C-M, DC12, and 900-950.
Why can’t I connect to my Fiery when attempting
to use the Fiery utilities from my Mac or Windows® PC?
Most of the utilities require the Fiery controller’s IP address and device name.
Both of these items are listed on the Configuration page. Choose the Menu button
on the Fiery Controller or Copier LCD, then Print Pages, then Configuration to print
the Configuration Page. The IP address is listed under Protocol Setup, and the device
name is the first word in bold letters right below Printer Setup. The device name
must be entered in the same case sensitive manner that is printed on the Configuration
Page. Some examples of device names for specific Fiery models are 20C-M, DC12, and
Also, make sure that TCP/IP protocol is loaded and configured on you client computer.
Please refer to your Fiery documentation for more information about properly configuring
your Fiery print server and client computers.
How do I set up printing via my parallel
port to my Fiery print controller?
It is important to note that not all Fiery controllers support this capability.
Please check first with your Fiery documentation. Refer to the Configuration Guide's
index. If there is no entry there for Parallel port printing, your model does not
support this feature.
- Enter your Fiery controller’s Setup Menu. You can do this through WebSetup or via
the Fiery's front panel.
- In Network Setup – Port tab, you enable to parallel port by selecting the checkbox.
There you will see two other settings; ignore EOF Character and Parallel Port Timeout.
Generally, you can leave these at the default setting. Then click “Save Settings.”
- In Printer Setup, you can select the Fiery queue to which you wish to send the job,
then Save Settings.
How do I install “Print Services for UNIX”
on my Windows® 2000 computer?
- Open the Start>Settings>Network and Dial-up Connections dialogue
- In this window, click on the “Add Network Components” link
- With your Windows® 2000 installation CD in the drive, checkmark “Other Network File
and Print Services;” Next
- The “Print Services for UNIX” should then install. You will now be able to set up
a LPR connection to your Fiery controller.
Will the latest Mac OS 9.x PPD work in pre-Jaguar
OS X? If yes, are there any known issues?
The current Mac OS 9.x PPD does work, with limitations, in pre-Jaguar versions of
OS X (e.g. in Jaguar v10.2 and newer). If the printer has a lot of options, the
last tab of options will not be available to the user (e.g., a PPD that contains
eight options will only display up to seven). It is highly recommended that you
upgrade to the latest version of OS X and use a native Fiery OS X PPD to obtain
In the EFI Command WorkStation 3.x, what
is the “View in Helper Application” option and what does it do?
This option allows the user to view Command WorkStation logs in other than the EFI
proprietary format. For example, you can view the queue's logs in Excel format if
you setup Excel as your Helper Application. To setup the “Helper Application” of
- Go to File->Preferences.
- Click Browse in the Helper Application box to browse to the desire application.
- Now, when you want to view the log in whatever application that you selected in
Preferences, you would go to the Window pull-down menu in Command Workstation and
select “View in Helper Application.”
When I install the driver, I am asked for
a file called Pscript.dl_ or Pscript5.dl_. Where do I find these files?
The files are located in the I386 directory of the Windows® Operating System CD.
You might be able to find it on your system by using the Windows® Find or Search
How do I set up a LPR port on a Windows®
2000 computer, in order to print to my Fiery?
- Go to the Add Printer Wizard found in the Printer control panel.
- Select “Local Printer,” then Next.
- Select the “Create a New Port” radio button. Select “LPR Port” in the drop down
list (if LPR is not listed you will need to install Print services for UNIX from
your Windows® 2000 CD. For additional information click here).
- In the top box enter the IP address of your Fiery controller, you can determine
the IP address by referring to the Configuration Page printed from your Fiery controller.
- In the bottom box, enter the Fiery controller’s queue name. This name must not be
just any name the user chooses to put in. Fiery controllers typically have three
print queues named Print, Direct and Hold. With most newer Fiery controllers, you
would type in "print," "hold," or "direct," depending to which Fiery queue you want
to print. They must be typed in lowercase. Some older Fiery controllers require
the queue name and the device name. The device name can usually be found by printing
a Configuration Page. On the Configuration Page, look at the first line of text
below "Printer Setup." For example, if you see "20C-M Setup," the device name in
this case would be "20C-M." So, in this instance in the lower box you would enter
queue name, underscore character, and the device name: "print_20C-M." Again, the
queue name must be in lower case, and the device name must match exactly what is
on the Configuration Page, as far as case sensitivity.
- The next screen asks you what printer model you have. Generally, select the “Have
disk” button next.
- Browse to the area on your system where you have copied the driver for your Fiery
controller, or browse to the folder on your User CD that has the Fiery driver you
need. After you have located the Windows® 2000 driver, select OK.
- Select model.
- Select “Replace existing driver” radio button.
- Type in a name that you desire to identify your printer and indicate whether you
want this printer to be the default printer.
- Select whether or not you want to share the printer.
- Select whether or not you want to print a test page. Now Finish.
- Disregard the “Digital Signature not found” dialog by answering, “Yes.”
- Your printer is now set up. Don’t forget to go to the new printer’s Properties in
the Printer Control panel. Select the Configuration tab and install any options
that may be installed on the copier itself (e.g., duplexer, sorter, etc.)