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FAQs & Instructions

    Server and Controller Solutions - FAQs

    For answers to frequently asked questions please select your product:

    FAQs and Instructions Expand All
    Printer Controllers (General)
    What is Color Gamut?

    Color gamut is the range of color that a particular color system can reproduce. It is sometimes called a “footprint” in the printer world. For example, a color monitor has a larger gamut than a CMYK printer. This means that there are some colors that a color monitor can reproduce that a CMYK printer simply cannot.

    What is a densitometer?
    What is a spectrophotometer?
    What is a Duotone?
    What is GCR or Gray Component Replacement?
    Fiery Security Q&A
    Server Availability
    What antivirus solution will EFI authorize for use with Windows-based Fierys?
    What is EFI’s response to SNMP vulnerabilities such as those reported in CERT® Advisory CA-2002-03?
    What is Port Filtering?
    Data Confidentiality
    When is job data written to/stored on the Fiery Hard Disk Drive (“HDD”) and the Fiery Random Access Memory (“RAM”)?
    Do Fierys have a Bypass HDD feature?

    No, but Fierys do have a Direct Queue feature. These jobs are processed as soon as the current job finishes, skipping over other waiting jobs and in many cases do not write to the HDD. PDF, TIFF and variable data jobs as well as jobs sent via SMB and LPR are routed, in most cases, directly to the Print Queue when sent to the Direct Queue. However, jobs sent via the Direct Queue may also be written to the HDD in certain cases, including the following:

    • The job is instructed to collate or use reverse order printing, and it exceeds the available printer memory.
    • On Windows and Linux based systems, the Fiery software may overflow the available RAM and use the HDD as a memory buffer.
    What is Secure Print?
    What is Job Log Protect?
    User Authentication
    What is IP Filtering?
    What is Member Print?
    Security Alerts
    How does EFI handle publicly available security warnings and alerts?
    Is the Fiery directly impacted by the PHP vulnerability reported by CERT® CA-2002-21?
    Is the Fiery directly impacted by the OpenSSL issue with regards to CWS4 legacy support?
    Will the buffer overflow vulnerability in CDE ToolTalk (CERT® CA-2002-26) on Mac OS X directly impact the Fiery?
    Will the Fiery’s CWS legacy support be directly impacted by the Trojan Horse in Sendmail distribution?
    How is EFI handling the Apache Web Server vulnerability (Apache Software Foundation issued a bulletin regarding these security threats)?
    Is a detailed “security white paper” available that describes the security capabilities and limitations of Fierys shipping today?
    Fiery Q&A
    Why do I get “Error…Output Device is busy, turned off, or has an incompatible system version. Check Status and network and try again.” when opening the ColorWise Pro Tools application from the Command WorkStation version 3.x?

    You may be able to connect Command Workstation 3.x but will receive an error message when you try to connect to ColorWise® Pro Tools. An incorrect device name was entered when configuring the Command WorkStation server connection. To resolve this issue, the correct device name must be used. The device name can be found in the user manuals or on the Fiery Configuration Page. The device name is the first word in bold letters right below Printer Setup. The device name is case sensitive and must be entered exactly as displayed on the Fiery Configuration page. Some examples of device names for specific Fiery models include 20C-M, DC12, and 900-950.

    My EFI Command WorkStation is successfully connecting to the Fiery. When attempting to use ColorWise Pro Tools, I can't connect and get an error message.

    You may occasionally be able to connect to the Command WorkStation but get an error message when trying to connect to ColorWise Pro Tools (CWPT). When you configure the CWPT connection you must use the correct device name for the Fiery you are connecting to.

    Most of the Fiery utilities, such as Command WorkStation and CWPT, require the Fiery controller’s IP address and device name. Both of these items are listed on the Configuration page. To print this useful document, choose the Menu button on the Fiery controller or copier LCD, then Print Pages, then Configuration to print the Configuration Page. The IP address is listed under Protocol Setup and the Device Name is the first word in bold letters right below Printer Setup. The Device Name must be entered in the same case-sensitive manner that is printed on the Configuration Page. Some examples of Device names for specific Fiery models are 20C-M, DC12, and 900-950.

    Why can’t I connect to my Fiery when attempting to use the Fiery utilities from my Mac or Windows® PC?

    Most of the utilities require the Fiery controller’s IP address and device name. Both of these items are listed on the Configuration page. Choose the Menu button on the Fiery Controller or Copier LCD, then Print Pages, then Configuration to print the Configuration Page. The IP address is listed under Protocol Setup, and the device name is the first word in bold letters right below Printer Setup. The device name must be entered in the same case sensitive manner that is printed on the Configuration Page. Some examples of device names for specific Fiery models are 20C-M, DC12, and 900-950.

    Also, make sure that TCP/IP protocol is loaded and configured on you client computer. Please refer to your Fiery documentation for more information about properly configuring your Fiery print server and client computers.

    How do I set up printing via my parallel port to my Fiery print controller?

    It is important to note that not all Fiery controllers support this capability. Please check first with your Fiery documentation. Refer to the Configuration Guide's index. If there is no entry there for Parallel port printing, your model does not support this feature.

    1. Enter your Fiery controller’s Setup Menu. You can do this through WebSetup or via the Fiery's front panel.
    2. In Network Setup – Port tab, you enable to parallel port by selecting the checkbox. There you will see two other settings; ignore EOF Character and Parallel Port Timeout. Generally, you can leave these at the default setting. Then click “Save Settings.”
    3. In Printer Setup, you can select the Fiery queue to which you wish to send the job, then Save Settings.
    How do I install “Print Services for UNIX” on my Windows® 2000 computer?
    1. Open the Start>Settings>Network and Dial-up Connections dialogue
    2. In this window, click on the “Add Network Components” link
    3. With your Windows® 2000 installation CD in the drive, checkmark “Other Network File and Print Services;” Next
    4. The “Print Services for UNIX” should then install. You will now be able to set up a LPR connection to your Fiery controller.
    Will the latest Mac OS 9.x PPD work in pre-Jaguar OS X? If yes, are there any known issues?

    The current Mac OS 9.x PPD does work, with limitations, in pre-Jaguar versions of OS X (e.g. in Jaguar v10.2 and newer). If the printer has a lot of options, the last tab of options will not be available to the user (e.g., a PPD that contains eight options will only display up to seven). It is highly recommended that you upgrade to the latest version of OS X and use a native Fiery OS X PPD to obtain full functionality.

    In the EFI Command WorkStation 3.x, what is the “View in Helper Application” option and what does it do?

    This option allows the user to view Command WorkStation logs in other than the EFI proprietary format. For example, you can view the queue's logs in Excel format if you setup Excel as your Helper Application. To setup the “Helper Application” of your choice,

    1. Go to File->Preferences.
    2. Click Browse in the Helper Application box to browse to the desire application.
    3. Now, when you want to view the log in whatever application that you selected in Preferences, you would go to the Window pull-down menu in Command Workstation and select “View in Helper Application.”
    When I install the driver, I am asked for a file called Pscript.dl_ or Pscript5.dl_. Where do I find these files?

    The files are located in the I386 directory of the Windows® Operating System CD. You might be able to find it on your system by using the Windows® Find or Search utility.

    How do I set up a LPR port on a Windows® 2000 computer, in order to print to my Fiery?
    1. Go to the Add Printer Wizard found in the Printer control panel.
    2. Select “Local Printer,” then Next.
    3. Select the “Create a New Port” radio button. Select “LPR Port” in the drop down list (if LPR is not listed you will need to install Print services for UNIX from your Windows® 2000 CD. For additional information click here).
    4. In the top box enter the IP address of your Fiery controller, you can determine the IP address by referring to the Configuration Page printed from your Fiery controller.
    5. In the bottom box, enter the Fiery controller’s queue name. This name must not be just any name the user chooses to put in. Fiery controllers typically have three print queues named Print, Direct and Hold. With most newer Fiery controllers, you would type in "print," "hold," or "direct," depending to which Fiery queue you want to print. They must be typed in lowercase. Some older Fiery controllers require the queue name and the device name. The device name can usually be found by printing a Configuration Page. On the Configuration Page, look at the first line of text below "Printer Setup." For example, if you see "20C-M Setup," the device name in this case would be "20C-M." So, in this instance in the lower box you would enter queue name, underscore character, and the device name: "print_20C-M." Again, the queue name must be in lower case, and the device name must match exactly what is on the Configuration Page, as far as case sensitivity.
    6. The next screen asks you what printer model you have. Generally, select the “Have disk” button next.
    7. Browse to the area on your system where you have copied the driver for your Fiery controller, or browse to the folder on your User CD that has the Fiery driver you need. After you have located the Windows® 2000 driver, select OK.
    8. Select model.
    9. Select “Replace existing driver” radio button.
    10. Type in a name that you desire to identify your printer and indicate whether you want this printer to be the default printer.
    11. Select whether or not you want to share the printer.
    12. Select whether or not you want to print a test page. Now Finish.
    13. Disregard the “Digital Signature not found” dialog by answering, “Yes.”
    14. Your printer is now set up. Don’t forget to go to the new printer’s Properties in the Printer Control panel. Select the Configuration tab and install any options that may be installed on the copier itself (e.g., duplexer, sorter, etc.)
    Splash Q&As
    Can I copy Secure Access accounts, user names and passwords from one G630 to another?

    These files are interchangeable among G630s. You can create all of your accounts on one G630 server and copy the files to the other. These are the necessary files:

    • AccountsDB
    • UsersDB

    These files are located in the Splash Folder>SupportPS Folder. All accounts may be created on one G630 server then copied to the other.

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